Shipping Policy

Shipping Policy

Last Updated: November 2, 2026

At YILZOO, we are committed to delivering your favorite jewelry pieces with care and attention. Every order matters to us, and we aim to make your shopping and delivery experience as smooth as possible.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During busy periods, promotions, or holidays, processing may take slightly longer.

  • You will receive an email confirmation once your order has been placed.

2. Shipping Destinations

YILZOO aims to serve customers with beautiful jewelry wherever they are.

Available shipping destinations will be displayed at checkout. If your country is not listed, please contact us at Contact@yilzoo.com for assistance.

3. Estimated Delivery Times

Delivery times depend on your location, shipping method, and local carrier.

Estimated delivery times will be displayed at checkout whenever available.

Please note that these are estimates, not guaranteed delivery dates. Customs inspections, weather conditions, and carrier delays may affect delivery.

4. Shipping Costs

Shipping fees are calculated based on your delivery address, selected shipping method, and order details.

The final shipping cost will be displayed at checkout before you complete your purchase.

Any free shipping promotions will be clearly communicated on our website.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking number, when available.

Please allow some time for tracking information to become active.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on your destination country's regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

YILZOO is not responsible for delays caused by customs clearance.

7. Incorrect Shipping Information

Please make sure your shipping address and contact details are correct before completing your purchase.

If you notice an error, contact us immediately at Contact@yilzoo.com.

We cannot guarantee address changes once an order has been processed or shipped.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will do our best to help locate your package and communicate with the shipping carrier when necessary.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the packaging and product so our team can assist you.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Brand: YILZOO

Website: www.yilzoo.com

Email: Contact@yilzoo.com

Thank you for choosing YILZOO. We appreciate your trust and look forward to delivering something beautiful to you.

YILZOO – Your Style, Your Shine.