Last Updated: July 2026
At YILZOO, every product is made especially for you after your order is placed. Because our products are made-to-order, we have specific guidelines regarding returns, exchanges, and refunds.
Please read this policy carefully before placing your order.
Made-to-Order Products
All YILZOO products are custom-made after you place your order.
For this reason, we do not accept returns or exchanges for products that were correctly produced and delivered.
Returns & Exchanges
We do not accept returns or exchanges for the following reasons:
- You ordered the wrong size.
- You selected the wrong color or product variant.
- You changed your mind after placing your order.
- You no longer want the item.
- You entered an incorrect shipping address after production has started.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Different from what you ordered
Please contact us within 30 days of delivery.
Email:
Include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Our team will review your request and, when appropriate, arrange a replacement or issue a refund.
Lost Packages
If your tracking information shows that your package has not arrived within a reasonable timeframe, please contact us.
We'll work with our fulfillment partner and shipping carrier to investigate the shipment and help resolve the issue.
Refunds
Approved refunds will be issued to the original payment method used for your purchase.
Depending on your payment provider or bank, refunds may take 5–10 business days to appear in your account after they have been processed.
Order Cancellations
Because production begins shortly after an order is placed, cancellations are only possible if production has not yet started.
If you need to cancel your order, contact us immediately at:
We'll do our best to assist you.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Apparel
- Hoodies
- T-Shirts
- Sweatshirts
- Tank Tops
- Tote Bags
- Mugs
- Phone Cases
- Hats
- Home & Living Products
- Accessories
- Any other made-to-order products
Our Commitment
Your satisfaction is important to us.
If something isn't right with your order, we'll work with you to find a fair solution as quickly as possible.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
YILZOO
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (MST)